AI Phone Receptionist
A voice agent that answers, qualifies and logs every call, day or night.
The challenge
Small bricks-and-mortar businesses miss calls when staff are busy or closed, and a missed call is usually lost revenue. One fitness location needed round-the-clock coverage without hiring.
What we built
A voice agent answers inbound calls, holds a real conversation, takes the caller's name, number and reason, reads it back, and pushes the lead to the CRM through Make.com. A Flask/gevent server bridges live Telnyx and Deepgram audio over WebSockets, using Nova-3 for speech-to-text, GPT-4.1-mini for reasoning and Aura-2 for the voice, all on 16kHz PCM with no transcoding.
The result
The agent captures leads and answers common questions around the clock in a natural voice, leaving clean messages for callback. Deployed and ready for live telephony.